Shipping policy

Shipping Policy — The Whirligear Dragon

Last updated: January 28, 2026

 

Order Processing Time

Most items are made and packed in our workshop. Processing times vary by product type:

  • In-stock / ready-to-ship items: typically ship within [1–3] business days
  • Made-to-order items (most trays/boards): typically ship within [5-10] business days
  • Custom orders (engravings, epoxy inlays, special requests): timing varies; we’ll provide an estimated ship date after purchase and/or after design approval.

Processing time is separate from shipping time. Business days are Monday–Friday (excluding holidays).

Shipping Rates

Shipping costs are calculated at checkout based on your location, package size/weight, and carrier rates.

Domestic Shipping (United States)

We ship within the United States using [USPS/UPS/FedEx] (depending on size and destination).

Estimated transit times (after shipment):

  • Standard: [2–7] business days<
  • Expedited (if available): [1–3] business days

Tracking is provided on all shipped orders whenever the carrier supports it.

Free Shipping (United States)

We offer free standard shipping on U.S. orders of $200+ (pre-tax, after discounts).

  • Applies automatically at checkout when eligible
  • Does not apply to expedited shipping options
  • We may use the most appropriate carrier based on package size and destination

International Shipping

We offer international shipping to select countries. Estimated transit times vary widely by destination and customs processing.

Estimated transit times (after shipment):

  • International: often [7–21] business days, but may take longer due to customs.

Import Duties, Taxes, and Fees (International)

International orders may be subject to import duties, VAT, customs fees, and/or brokerage fees imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping charges.

Customs policies vary by country, and delays can occur during customs processing. We are not able to predict or control these fees or delays.

Order Tracking

If tracking is available, you’ll receive a shipping confirmation email with your tracking number once your order ships. Tracking updates can take 24–48 hours to appear after the label is created.

Address Accuracy

Please double-check your shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address, we can reship it, but additional shipping charges may apply.

Shipping Delays

We do our best to meet the estimates above, but delays can happen due to carrier issues, weather, peak seasons, or customs. Once a package is in the carrier’s hands, delivery timing is controlled by the carrier.

Lost, Stolen, or Damaged Packages

If your order arrives damaged, please contact us within [48 hours] of delivery with photos of:

  • the outer packaging
  • the shipping label
  • the damaged item(s)

If a package appears lost in transit, contact us and we’ll help you file a carrier claim or explore options. For theft concerns, we recommend shipping to a secure location. We are not responsible for packages marked “Delivered” by the carrier.

Changes or Cancellations

If you need to change or cancel an order, email us as soon as possible at info@whirligeardragon.com. If the order has already shipped (or custom work has begun), we may be unable to cancel or may need to apply a fee.

Contact

Questions about shipping? Email us at: info@whirligeardragon.com